Answers to Frequently Asked Questions from our customers:
Do we service Sprinter or Metris vans?
We are sorry, we do not. You can contact Sears Imports located in Minnetonka.
Do we service Smart Cars?
For simple maintenance like oil changes, yes.
Are we connected with other Mercedes-Benz dealerships in the area?
We are not. We are independently owned and operated.
Where can I look to see if my Mercedes-Benz has any recalls?
You can visit the MBUSA recall page here: https://www.mbusa.com/en/recall
Can you detail my vehicle?
Unfortunately, not. We do have a detail department, but it is only used to prepare new and used cars that are sold or going on the show floor for display.
What is my Mercedes-Benz factory warranty?
The Mercedes-Benz factory warranty is 4 years/50,000 miles – whichever comes first.
Can I stop in for a car wash at any time?
Our car wash is reserved for service appointments only – weather permitting.
Do you have a body shop?
Not in house. However, we do partner with Lamettry’s and have a Lamettry’s Representative at our dealership each day. The only thing we do in house is Paintless Dent Removal.
Can I order a spare key for my Mercedes-Benz?
Yes, you need to contact our Parts Department and must have the vehicle title and a valid Driver’s License or passport. Click here for more information.
Can I just stop in for a coolant top-off, Key FOB battery replacement or to add air to my tires?
Yes! Stop in for any of these services any time during regular hours, no appointment necessary!
Do you have an airport shuttle?
Yes! Our airport shuttle operates during normal business hours. Please click here for more information.
What if I don’t want to wait for my service and you don’t have loaners available?
We offer complimentary Lyft or Uber rides anywhere within a 25 mile radius of the dealership and back.
Can I work at the dealership while I’m waiting for my vehicle to be serviced?
Yes! We also offer Caribou Coffee, vending machines, and plenty of room to sit and work.
Do you have anything to keep my child entertained?
We most certainly do! We offer a children’s entertainment area with it’s own dedicated TV as well as a tabletop arcade featuring games like Pac-Man, Donkey Kong, Galaga, etc.
Can I get the service records from when the previous owner owned my car?
Unfortunately, not. Those records are considered private information and we cannot release the due to our Privacy Policy. We report to CarFax, so that would be your best bet.
Do we offer service appointments on Saturday?
As of right now, only our Sales Department is open on Saturdays.
What do I fill my Mercedes-Benz tire pressure levels up to?
If you are in the area, you can swing in for a quick tire fill. Or, if you want to do it yourself, the values are located on the inside of your gas door. Follow the recommendations on the inside of this fuel door instead of what’s on the tire.
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