Feldmann Imports

"Very nicely done. Dave is a sharp salesman that took an old car salesman that wasn't going to buy until spring and made me an owner. I might be in the market again over the summer for an e class wagon 4matic if you see one. I sold for 14 years, high end euro cars (BMW & SAAB) as well as more mainstream lines (VW, Saturn, Dodge and Nissan) so I can be hard to impress, Dave closed the deal when he needed to and let me gather info when he needed to."

E.S.
Lakeville, MN

E.S

Were you satisfied with your salesperson?
Yes, Dave Tobin was very explicit in answering all my questions and concerns.  He was very knowledgeable and had a sincere interest and passion for the Mercedes Benz cars.  When we were test driving the car, he was helpful in explaining unique aspects and features of the C300.  We thought the dealership closed at 9pm. and didn't realize until after we returned from the test drive at 8pm, that you closed at 7:30pm.  Dave did not make us feel rushed or like we had imposed on his time.  He was very gracious. Nor did he try to force a decision on us but did ask what our for next step would be and how he could help.

How was your overall experience with the dealership?
We felt comfortable and at ease.  

Is there one thing that would keep you from doing business with us?
No, our decision was being weighted against other makes of cars not the experience at the dealership.  However, our positive experience at your dealership help sway the decision. We felt our experience at your dealership (because of our positive impression of Dave) was the best we have ever had while researching cars.

Enjoy your day,

K. B.
Chanhassen, MN

K.B

I think Chad, Jeff, Paul, & Doug are all exceptional at listening, getting the work done, and returning the vehicle. It's is as if I am picking up a brand new car, each time my car has been in for repair.

Also, I have inspected the work. The service repair and appreciation for detail is evident. Thank you.

Dave Tobin has been the best salesman I have ever worked with (I have purchase over 10 cars in my life from dealerships). He is knowledgeable, courteous, and helpful for providing solutions while engaging other departments. I appreciate Client Fulfillment (follow through); Dave Tobin is exemplary at this in my humble opinion.

To the entire team, please keep up the great work, and the new dealership is truly one of a kind; a neat place to visit & spend time if needed.

Thanks for the great experience, as that is exactly why I enjoy being a Mercedes Benz owner.

Sincerely,

Troy
St. Cloud, MN

T.D

Were you satisfied with your salesperson?
Yes, Adam was excellent.  He was sincere, open and honest and truly cared.  Through our conversations he shared that he was fairly new to the company, that didn't concern me because of the humility he continually showed.  He may have not been the most experienced Mercedes Salesman but if he didn't know the answer he said so and found out for us.  That speaks novels and showed us that he wanted to earn our business.  I respect that.  It's not always about the experience, the knowledge, it's about the person - Adam, husband and father of three?soon to be four. 

My husband and I had car shopped numerous dealership prior to walking into Feldmann, where we had received a less than pleasant experience at all of them until Feldmann.  I had not experienced that in the past when I had purchased a car, never.  I've purchased from Carousel Audi twice, and Maplewood Audi once.  I had great experiences there.  I've always been willing to go the extra mile just to get great service.  While in college, UW-Stout I drove to Golden Valley-Carousel Audi for oil changes.  It was about the service they provided me.

Wayzata BMW, Wayzata Nissan, MotorWorks, and Luther Volkswagen? No one exhibited any interest in building a relationship with us, or cared to sell us a car.  I was very taken back by that, considering we were driving from Farmington (home) to Wayzata to car shop!

How was your overall experience with the dealership?
Top-notch customer service, being genuine, and showing respect are values to live by and will result in loyalty.  Many say that you tell 10 friends/family members about a bad experience and 1 about a good experience.  My experience with Feldmann, specifically Adam, Angel, and even Patrick (typically you don't know what you are going to get with the 'Finance Guy')! HaHa  Each one of them were excellent, people-friendly, and genuine.

There were a couple touch ups on the car I was concerned aboutand there were no questions asked?Adam was on it.  Those little additional things beyond the sale of the car are what makes the difference in my eyes. 

Another example:  What are the odds that I would have a leaking tire within one week of buying it?  Pretty good because it happened.  I called Adam and he said, "Bring it on in and we'll get you taken care of."  After work I came in and checked in my car with Jeff and Adam.  Found out I add a screw in my tire.  They said, no problem.  "We'll take care of you."  Jeff was very thorough = mind at ease.  I felt like family.  As I was waiting, Angel came and chatted with me - he remembered I had an important project going on at work and was following up to see how that was going.  Again, those are the little sincere gestures that matter.

Is there one thing that would keep you from doing business with us?
In the future - If you don't have the right color combination of (white/tan) vehicle in stock when I need to trade in and purchase, that might be a deal-breaker.  But it all turned out it OUR favor, it was all meant to be!   Talk to Angel or Adam for the details on that one.  

All in all, we purchased with Adam because of him, your trade-in offer on my car, the current Mercedes financing, and the car being available in white/tan.  It was a package deal, one of those factors missing may have led us to look elsewhere as we were picky in what we wanted.  There are millions of people, dealerships, and online companies out there selling cars and we chose you!  Thank you for that experience, because of that I now hold car purchasing to an even higher standard.

Thank you,

G.W. and R.W.
Farmington, MN

G.W and R.W